Shipping & Returns

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The Ritual Promise — 30-Day No-Questions-Asked Returns

We stand behind every bottle. If you're not completely satisfied within 30 days of receiving your order, contact us and we'll make it right — no questions asked, no hoops to jump through.

Shipping Methods & costs

Method Estimated transit time Cost
Standard (fulfilled by Amazon) 3–5 business days Free on orders over $35
Standard (orders under $35) 3–5 business days $5.95
Expedited 2 business days $15.95

All BotanicRain orders are fulfilled through Amazon's fulfilment network, which means your order benefits from Amazon's tracking, reliability, and wide carrier coverage across the United States.

We currently ship within the United States only, including Hawaii and Alaska. We are unable to ship to P.O. boxes or freight forwarders at this time.

Free shipping on orders $35+. Add a Duo pack or any two single-size products to qualify automatically — no code needed.

Timing Shipping times

Processing time

Orders are typically processed and dispatched within 1–2 business days of being placed, Monday through Friday. You'll receive a shipping confirmation email with tracking details once your order leaves our fulfilment centre.

Transit time

Transit times are estimates and begin from the date of dispatch, not the order date. Actual delivery may vary depending on your location and carrier conditions. Business days are Monday through Friday, excluding federal holidays.

Tracking your order

Once your order ships, you'll receive a tracking link by email. You can also track your order directly on Amazon's tracking page using the details in your confirmation email.

Returns Returns & refunds

30-day no-questions-asked refund

We want you to love your BotanicRain products. If you're not satisfied for any reason within 30 days of delivery, we'll refund you in full — no questions asked, and no need to send anything back. Keep the product.

How to request a refund

  • Email us at hello@botanicrain.co with your order number.
  • We'll process your refund within 1–2 business days — that's it.

Refund timeline

Refunds are issued to your original payment method and typically appear within 3–5 business days depending on your bank. You'll receive a confirmation email as soon as the refund is processed.

Not eligible for a refund

  • Requests made more than 30 days after delivery.
  • Orders not placed directly on botanicrain.co. If you purchased from Amazon or another retailer, please contact them directly.

Issues Damaged or missing packages

Damaged in transit

If your order arrives damaged, please take photos of the packaging and the product before discarding anything, then email hello@botanicrain.co within 48 hours of delivery. We'll arrange a replacement or refund promptly — no need to return the damaged item.

Package not received

If your tracking shows "delivered" but you haven't received your order:

  • Check around your property — packages are sometimes left in unexpected spots.
  • Check with neighbours or your building's front desk.
  • Wait 24 hours, as carriers occasionally mark packages as delivered a day early.

If your package still hasn't turned up after 24 hours, email us at hello@botanicrain.co with your order number and we will investigate and resolve it for you.

Help Contact us

Our team is here to help. For any shipping or returns questions, please reach out and we'll get back to you within 1 business day.

BotanicRain Customer Support

hello@botanicrain.co

We typically respond within 1 business day, Monday–Friday.